How does your dispute resolution effectiveness measure up?
Understanding the potential for improvement is the first step in your optimization journey: get a comparison with our simple diagnostic.
“Performance” can be subjective in disputes
It can depend on a number of factors, and which ones really matter to your organization. Our diagnostic collects information across 5 critical areas, to get an initial, holistic view:
Resourcing Optimizing the allocation of your team to drive effectiveness
Automation Leveraging emerging solutions to increase accuracy & speed
Satisfaction Resolving customer issues fully & promptly to drive retention
Compliance Ensuring alignment to network and federal regulations
Loss Prevention Managing dispute rules to maximize your recovery rate
